Compare a draft response with every customer question, fact, constraint, and requested outcome. 제공할 내용: Customer request and history, Draft support response, Verified policy and facts. 예상 결과: A coverage matrix with correctness, usefulness, authority, empathy, safety, and revision priorities.
1
맥락 추가
텍스트는 이 브라우저에 유지됩니다. AILesson Prompts는 이를 모델이나 서버로 보내지 않습니다.
2
프롬프트
채워지지 않은 필드는 플레이스홀더로 표시되므로 프롬프트를 복사하고 편집할 수 있습니다
Audit whether the draft support response truly answers the customer using the supplied facts and policy.
Latest customer message, relevant history, attempts, answers, requested outcome, and channel:
[customer]
Exact response including subject, links, attachments, promises, questions, and signature:
[draft]
Known status, approved steps, policy, authority, timing, escalation, privacy, tone, and disclosures:
[truth]
Decompose the customer message into explicit questions, implicit decisions required to proceed, requested outcomes, constraints, supplied facts, emotional or business impact, and safety signals. Build a coverage matrix mapping each item to the exact response text. Rate it answered, partially answered, unanswered, contradicted, redundant, or unsafe, with evidence. Then audit factual correctness, completeness, order of action, clarity, empathy tied to actual impact, effort imposed on the customer, repeated questions, authorization, promises, privacy, accessibility, escalation, and whether links or attachments really exist. Do not reward politeness that avoids the question. Distinguish blockers from optional style improvements. Recommend the smallest revision operation for each blocker; only rewrite if requested. End with a send, revise, hold, or escalate recommendation and human checks.
기본적으로 비공개프롬프트 구성은 브라우저에서 로컬로 이루어집니다. 조직에서 허용하지 않는 한 기밀 정보를 AI 서비스에 입력하지 마세요.
입력에서 결과까지
적용 예시
구체적인 맥락이 이 레시피를 바로 사용할 수 있는 결과로 바꾸는 방법을 확인하세요
실제 입력
Customer request and history
Maya: 'Both PDF exports have blank charts. I need the charts for a board meeting tomorrow at 10:00. I already restarted Chrome, sent screenshots, and confirmed Chrome 140. Can you fix it today or give me another way to export?' Workspace ID already recorded. No report data sent.
Draft support response
Hi Maya, sorry for the inconvenience. Please restart your browser, confirm which browser version you use, and send a screenshot plus your workspace ID. Our team is looking into it and should have it fixed soon. Thanks for your patience.
Verified policy and facts
Known INC-882 affects some Chrome PDF exports; root cause unknown. Verified workarounds: export PPTX or use Firefox for PDF. Next public update Aug 28 08:00 Asia/Shanghai. No permanent-fix ETA. Do not request password/report data. Existing screenshot, browser 140, restart, and workspace ID should not be requested again. Escalate if both workarounds fail.
예시 출력
Recommendation: hold and revise.
Coverage matrix
• “Can you fix it today?” — contradicted/unsafe. The draft says “should have it fixed soon,” but no permanent-fix ETA exists. Replace with the known incident status, unknown root cause, next public update time, and an explicit statement that a permanent-fix time cannot yet be promised.
• “Give me another way to export” — unanswered. This is the customer's immediate decision need. Add the two verified options in action order: export PPTX, or use Firefox for PDF; add escalation if both fail.
• Board meeting impact — partially acknowledged only by generic “inconvenience.” Name the risk to tomorrow's board materials without exaggerating.
• Already supplied facts — redundant burden. The draft asks again for restart, browser version, screenshot, and workspace ID, all already present. Remove all four requests.
Correctness and authority blockers: “fixed soon” is unsupported; “our team is looking into it” is broadly consistent but less useful than the incident and update information. The draft includes no unsafe data request, but repeated evidence requests delay resolution.
Minimum revision operations: replace generic apology with impact-specific acknowledgment; identify INC-882 without claiming confirmed root cause; put the two workarounds first; state next update and ETA uncertainty; add escalation condition; remove duplicate questions. Human check the date/timezone relative to send time and verify the status link if one will be added.
효과가 있는 이유
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A question-to-answer matrix reveals friendly responses that omit the decision the customer needs.
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Blocker separation focuses review on harm and resolution before style polish.
결과 확인
Is every explicit question and requested outcome mapped to exact response text?
Are facts, authority, timing, links, and actions verified?
Are repeated effort and safety issues treated as blockers rather than tone issues?
안심하고 사용하세요
자주 묻는 질문
이 레시피를 언제 사용해야 하는지, 무엇을 제공해야 하는지, 그리고 어떤 부분에서 사람의 검토가 여전히 중요한지에 대한 실용적인 답변
What should I prepare before using “Audit whether a support response actually answers the customer”?
For “Audit whether a support response actually answers the customer,” prepare Customer request and history, Draft support response, and Verified policy and facts. Replace placeholders only with information you can verify. If a detail is unknown, preserve that uncertainty explicitly instead of asking the model to infer it.
When is the “Audit whether a support response actually answers the customer” result not ready to use?
The result is not ready if it does not yet deliver the stated outcome—A coverage matrix with correctness, usefulness, authority, empathy, safety, and revision priorities—from the supplied evidence, or if it relies on unresolved assumptions, missing approvals, or invented details. Use the checks as release gates: revise the source inputs or assign a named, authorized reviewer instead of polishing an unsupported output.
Which AI tools have recorded tests for “Audit whether a support response actually answers the customer”?
The published test record for “Audit whether a support response actually answers the customer” lists ChatGPT as of 2026-08-28. This confirms recorded runs, not guaranteed compatibility or identical results in later product versions. For another tool or version, keep every constraint visible and repeat the result checks before use.
ChatGPT
