Tatsächliche Eingabe
- Draft
- At this point in time, our team is currently in the process of conducting a review of the new returns process. It goes without saying that customer experience is incredibly important to us. In order to ensure that we are able to provide the best possible experience, we are reviewing 240 returns submitted between 1 and 14 June. The review is ongoing at the present time, and we expect to share the findings on 28 June. It is important to note that the current review does not include store returns, and it should also be noted that no decision about changing the policy has been made yet.
- Purpose and audience
- A short internal status update for store and online operations managers.
- Elements to preserve
- Keep 240, 1–14 June, 28 June, online-only scope, review still in progress, and no policy decision. Neutral operational voice. Target under 85 words.







