Entrada real
- What happened and supporting facts
- Apartment bedroom radiator made repeated knocking sounds from about 01:10 to 02:00 on 26 and 27 August. I recorded a 20-second audio clip on the second night. Heat still works; no smell, smoke, visible leak, or loss of heat. I sent a portal note on 26 August and received automatic case R-184, but no appointment. Sleep was interrupted. I do not know the cause.
- Recipient and requested response
- Message the property manager. Ask them to confirm whether maintenance should inspect and propose an appointment. I can provide access Friday 09:00–12:00 or Monday 14:00–17:00 with 24 hours' notice. If those do not work, ask for alternatives. A response by Thursday afternoon would help arrange access.
- Channel, tone, and boundaries
- Resident portal, calm and concise, under 140 words. Mention the audio attachment and case number. Do not cite tenancy law, call it dangerous, diagnose pipes, threaten, or imply rent withholding.







