Provisional problem: some Ready-state handoffs remain open beyond 48 hours, but current evidence does not establish whether they are overdue, why they remain open, or whether another notification would help.
Priority 1 — What distinct situations produce Ready durations over 48 hours, and how do owner, accepter, approval dependency, intentional waiting, and forgotten status differ across them? Decision: whether any feature intervention is warranted and which workflow point it should address. Evidence: event-path segments plus interviews sampled from both long-duration and comparison workspaces. Alternative explanations include scheduled waiting, missing accepter, external approval, event-tracking error, and forgotten update. A dominant missing-accepter pattern would favor visibility exploration; deliberate waiting would weaken both feature options.
Priority 2 — How do people currently notice, interpret, and act on a handoff that is not moving? Decision: whether the breakdown is awareness, authority, evidence, or process. Method: recent-instance interviews using artifacts where participants consent. Do not ask “Why don't reminders work?”
Priority 3 — What costs and benefits do affected roles anticipate from in-product ownership cues versus email reminders, including notification load, privacy, consent, accessibility, and ability to act? Decision: which concepts merit further testing. Method: two balanced low-fidelity concepts after Privacy review; task-based comprehension and action questions, not preference voting alone. Include accepters and owners plus assistive-technology users.
Priority 4 — Which current events can validly measure intentional versus problematic delay? Decision: instrumentation work before a later experiment. Audit definition, missing events, and analysis unit at handoff rather than workspace percentage alone.
Sequence: analytics definition audit; 12 stratified recent-instance interviews; synthesize causes and variations; legal/privacy review; counterbalanced concept tasks. Stakeholders must predeclare what evidence supports build, instrument, investigate, or no feature. The 42 reminder tickets and 18 fewer-notification tickets are directional, not prevalence estimates.
ChatGPT
