Реальный ввод
- Decision or purpose
- A support manager must decide where to improve response operations next month.
- Columns and definitions
- One row per closed ticket from Jan–Jun 2026. Fields: TicketID, CreatedDate, ClosedDate, Channel, IssueType, Priority, FirstResponseMinutes, ResolutionHours, Reopened (TRUE/FALSE), CSAT (1–5 or blank).
- Known data limits
- Only closed tickets are present. CSAT response rate is 38% and varies by channel. Staffing hours and agent identity are absent. Duplicate TicketID has not yet been checked.







