실제 입력
- Analysis or import purpose
- Report average ticket resolution hours by support channel. ResolutionHours is used only for closed tickets.
- Fields and missing-value meanings
- Status is required; Channel is required; ResolutionHours is required for Closed, not applicable for Open, and may be blank from an export failure. Text 'N/A' means not applicable; numeric 0 means resolved immediately and is valid.
- Counts or representative rows
- 1,000 rows: 800 Closed, 200 Open. Closed has 40 blank ResolutionHours: 32 are Chat, 8 Email. Open has 200 N/A. Three Closed rows have 0. A source-system change occurred midway through the month.







