Turn source material into useful questions and traceable answers without filling evidence gaps
6 min setupTested with:ChatGPTReviewed: 2026-08-28
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Generate a source-grounded FAQ from the material.
Sources:
[sources]
Audience and situation:
[audience]
Coverage, count, tone, citation, and escalation rules:
[rules]
Use only the supplied sources. Prioritize questions by audience need rather than source order. For each FAQ provide: question, direct answer, important condition or exception, evidence locator, and answer status of Answered, Partially answered, Conflicting, or Not answered. Keep dates, numbers, scope, obligations, and uncertainty exact. Combine genuine duplicates but do not combine questions whose conditions differ. If a useful question cannot be answered, say so and identify the missing information or owner to ask; never invent an answer. Finish with coverage gaps and claims requiring human review.
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From input to outcome
A worked example
See how concrete context turns this recipe into a usable result
Actual input
Source material
[Employee handbook §4.2] Staff may work remotely up to two days per week with manager approval. Tuesdays are the company collaboration day and normally require office attendance. [IT notice 12 May] Company-managed laptops may be taken home. Confidential files must not be stored on personal devices. Requests for equipment outside the standard laptop package go through the service desk. Neither source discusses working from another country.
Audience and situation
New employees preparing for their first month.
Coverage and answer rules
Create 5 concise FAQs. Cite section labels. Cover eligibility, office days, devices, extra equipment, and overseas work. Escalate unanswered policy questions to People Operations.
Example output
Can I work remotely? Yes, with manager approval, for up to two days per week. Condition: approval is required. Evidence: Employee handbook §4.2. Status: Answered.
Must I attend the office on Tuesday? Normally yes because Tuesday is the collaboration day; the source does not define exceptions. Evidence: Employee handbook §4.2. Status: Partially answered.
Can I take my work laptop home? Yes, if it is company-managed. Confidential files must not be stored on a personal device. Evidence: IT notice 12 May. Status: Answered.
How do I request extra equipment? Submit the request through the service desk for anything outside the standard laptop package. Evidence: IT notice 12 May. Status: Answered.
May I work from another country? The supplied sources do not say. Ask People Operations before making plans. Evidence: no relevant statement in either supplied source. Status: Not answered.
Coverage gap: Tuesday exceptions, approval process timing, eligible locations, and international working rules are unspecified; no conflicting claims were found.
Why this works
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Answer status exposes the difference between a useful question and an evidence-supported answer.
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Per-answer locators make the FAQ maintainable when source material changes.
Check the result
Does every factual answer have a precise source locator?
Are partial, conflicting, and unanswered questions labeled honestly?
Were conditions and exceptions preserved instead of shortened away?
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