المدخل الفعلي
- Test notes and outcomes
- Mobile membership-pause study, P01–P08. Task 1 pause two months; Task 2 edit resume date. P01 T1 opened Cancel first, returned, found Pause unaided, completed but said charge stopped today; T2 completed. P02 T1 completed unaided and explained all terms; T2 completed. P03 T1 found Pause after generic location prompt, then correct; T2 completed. P04 T1 found and completed but missed automatic resume; T2 tried tapping displayed date, then found Edit unaided. P05 T1 selected Cancel and would have confirmed; moderator stopped before final fictional action; T2 not attempted. P06 T1 correct; T2 prototype Edit link did not respond in version B, session stopped. P07 T1 correct but said two months meant sixty days; confirmation displays calendar dates; T2 completed. P08 T1 correct; T2 needed generic prompt. P01, P03, P05 saw Cancel above Pause; P02, P04, P06, P07, P08 saw Pause above Cancel. Quotes are paraphrased. No sensitive data.
- Study and task definitions
- Eight purposeful participants. T1 eligible P01–P08; success requires pause route plus correct start, no-charge period, current access, and auto-resume explanation. Partial if path complete but one term wrong. Critical error is unintended cancellation or believing charging stops immediately. T2 eligible only after T1 and working Edit control; P05 did not reach T2, P06 prototype failure makes T2 ineligible. Generic prompt is not unaided. Version B failed once only. Study cannot estimate population prevalence, retention, production performance, or accessibility.
- Issue and decision rules
- Product team decides what to revise before another prototype round. Severity considers task blockage, financial or account consequence, recurrence across participants, and recovery. Critical only for plausible irreversible or financial harm; high for major goal failure with weak recovery; medium for delay or misunderstanding; low cosmetic. Report n/eligible participants, not event counts. Minimum two participants for a recurrent theme, but single critical error remains visible. No participant labels beyond IDs. Do not prescribe final UI; provide testable design questions.







