Entrada real
- Complete report
- [Executive summary] A 12-week flexible-shift pilot covered 4 of 11 service teams. [p.6 Table 2] Scheduled overtime fell from 410 to 352 hours (14.1%) in pilot teams; non-pilot teams fell 3.0% over the same period. Teams were not randomly selected. [p.9] Customer response time was 4.8 hours before and 4.9 after; target ≤5.0. [p.12] 96 of 143 pilot-team employees answered the survey; 71% preferred continuing. Night-shift response was 18 of 39 and preference 50%. [p.15] Two managers reported planning complexity. [p.18] Finance estimates £21k annual savings if the overtime difference persists; estimate excludes training and scheduling software. [Section: Recommendation] Extend six months to all service teams with monthly review. Union consultation is incomplete.
- Audience and decision
- Executive committee decides whether to extend, modify, or stop. They care about service, cost, workforce fairness, and implementation risk; 15-minute presentation.
- Slide constraints
- Exactly ten slides, no appendix in the meeting but a backup note list is allowed. Cite page/table. Keep selection limitation, survey denominator/night subgroup, excluded costs, consultation status, and recommendation as recommendation—not decision.







