Entrada real
- The original request
- We need a better onboarding experience for the volunteer scheduling portal before the autumn intake.
- Known context
- The portal is used by new volunteers at a community food bank. The operations team can edit emails and help content but cannot change the account-creation flow this quarter. The autumn intake begins on 15 September. Support logs show that new volunteers often ask where to find their first shift, but no baseline completion data has been collected. One designer and one operations coordinator are available for two weeks.







