Entrée réelle
- Presentation content
- Slide 1: Quarterly service review—agenda with 9 bullets. Slide 2: table of 18 KPIs, four quarters, targets, RAG status, 9-point text. Notes read every row. Slide 3: three line charts (response time, resolution, backlog), each 12 months; title 'Performance'. Slide 4: 11 paragraphs describing five root causes plus a process diagram. Slide 5: customer survey with 71% positive (96/143 responses), night shift 50% (18/39), three quotations, and methodology. Slide 6: six recommended initiatives with cost, owner, timing, dependencies in a 24-cell table. Slide 7: decision request for funding initiatives 1 and 2; repeats all six descriptions. Each slide has a fade animation.
- Audience and delivery setting
- Executive committee must decide whether to fund initiatives 1 and 2. Eight-minute presentation plus five-minute Q&A on a large room screen and video call. One presenter. Audience has not seen the deck; needs service risk, evidence, cost, and decision. Minimum readable body size 24 pt.
- Required content and edit authority
- Slides 1 and 7 mandatory by template. Preserve the survey denominators/subgroup, KPI source references, costs and dependencies for initiatives 1/2, and uncertainty about root causes. Appendix allowed and circulated afterward. May split or cut within eight minutes; brand template fixed.







