Entrée réelle
- Source material
- [Director's memo, §2] Customer complaints rose from 42 in April to 57 in May. The increase clearly shows that the new routing system is confusing customers. Because the system is fundamentally flawed, we should restore the old process immediately. Operations says the May increase may partly reflect a campaign that generated 18% more orders, but its analysis is not complete. If the current pattern continues, complaints will exceed 70 in June.
- Context and purpose
- Internal decision memo written by the service director for executives. We need to prepare a neutral evidence brief before a rollback decision. No external verification has been performed.
- Classification rules
- Fact: source-presented checkable past/current statement. Reported claim: attributed checkable statement not independently verified. Inference: conclusion from stated/unstated premises. Prediction: future claim. Opinion/value judgment: evaluative standard. Recommendation: proposed action. Uncertainty: explicit limitation or modality. One statement may receive a primary and secondary label only when inseparable.







