Entrée réelle
- Project and failure date
- In March, a regional charity launches an online volunteer scheduling portal for 600 volunteers and 40 coordinators. Failure at 30 June means coordinators still maintain parallel spreadsheets, more than 10% of scheduled shifts are disputed, or fewer than 50% of active volunteers use the portal monthly. Pilot begins with two teams in February.
- Evidence and assumptions
- Many volunteers use phones; 18% of current records lack a unique email. Coordinators use different shift naming. The vendor says CSV import is supported but has not tested our file. Training budget covers two live sessions. One coordinator worries volunteers will not see cancellation notices. Authentication uses email links. No accessibility test, support rota, or spreadsheet retirement rule exists yet.
- Participants and action authority
- Workshop includes volunteer coordinator, volunteer representative, operations manager with launch authority, data officer, communications lead, and vendor specialist. Two staff-weeks remain for mitigation. Decisions reviewed next Tuesday.







