Tatsächliche Eingabe
- Approved need and outcome
- Operations director approved replacing the shared email inbox used for facilities requests with an internal request form and tracked queue for 120 employees. Outcomes: every request has an ID and status; requesters receive confirmation; weekly reporting shows volume and age. Baseline is about 90 requests/month, measured manually. Pilot success: at least 80% of eligible requests use the form and no confirmed urgent request is lost during four weeks.
- Scope and constraints
- Pilot target 7 October; £4,000 software budget ceiling; use existing identity provider; English only for pilot; no vendor API integration or mobile app. Security and accessibility reviews required before pilot. Two operations coordinators are available half a day per week; IT capacity is not confirmed.
- People, dependencies, and unknowns
- Sponsor and final go/no-go: Operations director. Service owner: Facilities manager. Security and accessibility teams approve their reviews. Procurement handles any purchase. Vendor shortlist, IT owner, support owner, retention period, urgent-request definition, and committed dates are unresolved.







