Baseline readiness: outcome and scope are approved, but the 7 October date is a target—not a commitment—until IT capacity, procurement lead time, retention, and review timing are confirmed.
Objective: pilot an authenticated form and queue for 120 employees, with unique ID/status, confirmation, and weekly volume/age reporting. In scope: English web form, queue, identity-provider sign-in, reporting, four-week pilot. Out: API integration and mobile app. Deliverables: approved workflow including urgent path; configured form/queue; security and accessibility approvals; support guide; baseline and pilot dashboard; launch and rollback checklist. Each requires signed review or named test evidence.
Sequence: Gate 1—define eligible/urgent requests, retention, and data fields; owner Facilities manager, approvals not fully specified. Gate 2—select/procure within £4,000; Procurement. Gate 3—configure and test; IT owner Unassigned. Gate 4—security/accessibility approval. Gate 5—Operations director go/no-go. Gate 6—four-week evaluation against ≥80% adoption and zero confirmed lost urgent requests.
Immediate next step: sponsor assigns IT/support owners and decision dates; Facilities drafts workflow definitions. Key risks: target-date slip from unconfirmed IT/procurement; urgent requests misclassified; manual baseline inconsistency. Change control: sponsor approves scope/budget/date baseline changes and records rationale.