Opening, about 31 seconds: “From January through June, 1,820 library reservations—12 percent—expired without collection. A small reminder-text pilot produced a difference worth investigating, but it was not randomized and cannot tell us that texts caused that difference. I will first show the service gap, then the pilot's limits and operating signals, and finally the design work needed for a stronger test. Today's decision is whether to approve that design work and identify an operations owner.”
Transitions: S1→S2: “That baseline tells us the size of the service gap; the pilot gives us an initial, limited signal about one possible response.” S2→S3: “Because the comparison cannot establish effect, we also need to examine what the pilot taught us about acceptability and workload.” S3→S4: “Those opt-out, timing, and staff-effort signals become guardrails for a test designed to answer the effect question.” S4→S5: “The design still lacks an approved sample rationale and stopping thresholds, so the choice today is about completing design—not launching the test.”
Closing, about 35 seconds: “The service gap is measured, and the pilot gives us a reason to investigate reminder texts, not proof that they work. It also identifies three safeguards a stronger test must track: opt-outs, late messages, and staff time. I am asking the director to approve design work for the proposed randomized test, subject to an agreed sample rationale and thresholds. I am also asking whether the operations manager is willing to own that design work; ownership is not yet assigned. The alternatives are to refine the proposal or decline it. I will pause for questions.”
Cue card: 12% gap → limited signal, no causation → three guardrails → approve design only → ask, do not assume owner. Recovery line: “The key distinction is that we are deciding whether to design a stronger test, not whether to launch or permanently adopt reminder texts.”
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