0-5 min — Welcome and consent. Explain study purpose without naming a preferred concept; confirm recording separately, short-quote use, fictional/redacted artifacts, accessibility setup, incentive, and right to skip/stop. Observers remain unnamed by role only if approved consent wording says so; otherwise disclose them.
5-10 — Context: “What part do you usually play when work moves from ready to accepted?” “What tools or signals are involved?” Do not ask whether handoffs are frustrating.
10-28 — Recent instance: “Think of the most recent handoff that stayed ready longer than you expected—or, if none, one that moved as expected. Walk me through it from the moment it became ready.” Probes: “What happened next?” “Who knew?” “What did you see?” “What did you do?” “What prevented or enabled that action?” “Was the waiting intentional?” Ask for a redacted artifact only after permission. Capture counterexamples.
28-35 — Variation: “When does this process work differently?” “Tell me about a case where no reminder was needed.” “What information would have changed your next action, if any?”
35-52 — Concepts, order alternated. State: “These are incomplete ideas, not committed features.” Task for each: “Imagine the fictional handoff has been Ready for 52 hours. Show what you think is happening and what you would do next.” Follow with interpretation, actionability, missing information, unwanted consequence, trust, and accessibility questions. Ask preference only after both tasks and require reasoning; do not ask “Would this helpful reminder solve the problem?”
52-57 — Comparison: “In which situations, if any, should neither concept act?” “What would make either option harmful or ignorable?”
57-60 — Recap, correction, questions, withdrawal reminder.
Post-session notes separate participant statements/actions from researcher interpretations and link each to research question. Log concept order, response mode, recording status, task completion, errors, and counterexamples.
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