Tatsächliche Eingabe
- Meeting outcome
- Decide whether to extend a six-week customer-support chatbot pilot for another month, stop it, or move toward rollout; define the next evidence needed.
- Known facts and uncertainties
- Resolution time fell 11% for 600 pilot conversations. Escalation rate rose from 14% to 19%. Customer satisfaction has only 73 responses and is unchanged within the margin of error. Two severe answer errors were reported; root-cause review is incomplete. Costs for rollout are estimates. Support proposes extension; Sales favors rollout.
- Participants and time
- 30 minutes. Support lead owns operations, data analyst knows metrics, safety lead owns error review, finance partner knows estimates, VP Customer has decision authority. Sales lead attends. Detailed data table can be read beforehand.







