Framing: Which choice must be made today, and may “extend” include changed safeguards? Why: bounds the decision. Respondent: VP Customer. Type: decision. Follow-up: what may remain open after today?
Evidence: Are the 11% resolution improvement and 14%→19% escalation change comparable across conversation types? Analyst; needs segmented counts and definitions. Follow-up: which segments drive each change? What do the 73 satisfaction responses permit us to conclude? Analyst; needs response rate and uncertainty. Safety: what is known and unknown about the two severe errors, and what condition must be met before wider exposure? Safety lead; needs incident review.
Alternatives and risk: What safeguards, scope, and evidence would a one-month extension add? Support and safety. What assumptions drive rollout cost ranges? Finance. What customer or commercial evidence supports immediate rollout beyond preference? Sales.
Decision: Against agreed safety, customer, operational, and cost criteria, which option is justified now? VP Customer. Execution: what owner, deadline, sample size, and stopping rule apply to missing evidence?
Async: detailed segment table and cost model. Half-time minimum: framing; severe-error threshold; segmented escalation result; option against criteria; owners and stopping rule.