Subject: Shift swaps move to ShiftHub on 15 September
What is changing
From 15 September, Shanghai and Shenzhen Customer Operations team members, including permanent and temporary colleagues, must submit shift swaps in ShiftHub. A swap is final only after manager approval appears there. This gives the team one current record and helps reduce missed handoffs.
What is not changing
Your schedule, pay, overtime approval, leave policy, and the requirement for manager approval remain unchanged. Emergency illness continues through the existing call-in process.
What to do
By 12 September, attend the 20-minute demo or watch the recording. For a swap, submit the request in ShiftHub and check that approval is recorded before changing shifts. During 1–14 September, email is still accepted and coordinators will copy approved swaps into ShiftHub.
Help and questions
Use the internal help portal for access problems. Send general questions to the shared Operations inbox. Contact People Support privately for accessibility support; do not send personal details to your manager. If ShiftHub is unavailable, contact the duty manager. The temporary fallback is not yet approved, so Lina will confirm it before launch. The authoritative policy-page link is also pending.
Manager brief: apply the rule to permanent and temporary members in both cities; approval remains required; do not invent exceptions or consequences; aim to review within one working day without promising it; route private accessibility matters to People Support.
Recipient checklist: complete training by 12 September; use ShiftHub from 15 September; wait for recorded approval; retain the emergency call-in route; use the correct help channel.
Confirmed Q&A: Does email count after 15 September? No, based on the approved change. Does pay or leave policy change? No. What happens during an outage? Contact the duty manager; the temporary fallback is unresolved. Pre-send blockers: approve outage fallback, publish policy link, confirm demo/recording links, and verify both language guides.