Prototype test plan — membership pause
Opening: confirm consent, recording, voluntary stopping, fictional data, and that the prototype does not test the participant. Ask: “When you need a temporary break from a subscription, what information matters before deciding?”
Task 1: “Alex wants a two-month break but does not want to end the membership. Starting from this account page, show what Alex would do and stop when you believe the request is ready.” Start: account home. Success: reaches pause review, chooses two months, and correctly explains 12 September start, no pause-period charge, current access until start, and automatic resume. Partial: completes path but misses one term. Critical error: believes billing stops today or selects cancel unintentionally. Observe first destination, labels read, backtracking, hesitation, term paraphrase, and alternate routes. Do not count prototype frame delay.
Task 2: “Before confirming, Alex decides to resume one month earlier. Make that change and tell me what will happen next.” Success: edits date and explains revised resume and billing. Observe whether edit is found and whether confirmation is rechecked.
Neutral post-task probes: What did you expect before selecting that option? What tells you when charges change? What, if anything, remains unclear? Where would you verify it? Avoid “Was the pause button easy?”
Prompt ladder: silence; “What are you thinking?”; restate the goal; “What would you do if I were not here?”; only after recording unaided failure, offer a generic location hint. Log prompt level. Stop if participant attempts real login, shares sensitive data, becomes distressed, or asks to withdraw.
Notes: participant ID, task order, start/end state, path, outcome, critical error, term comprehension by item, prompt level, quote paraphrase, accessibility issue, prototype limitation, observer fact versus interpretation. Pilot with one non-study participant: verify links, fake dates, recorder, counterbalancing, 30-minute fit, and consistent prompts. Report each result as n/eligible task attempts; distinguish unaided and prompted success. Eight purposeful sessions reveal issues, not population prevalence, retention, reliability, or production accessibility.